Allmakt Super Stores Support Policy

Allmakt Super Stores Support Policy

Introduction: At Allmakt Super Stores, we are committed to providing exceptional customer support to all of our customers. Our support policy outlines the types of support services that are available and the process for receiving support.

Availability: Our support team is available Mon-Sat 24/7. During these hours, we will respond to support requests in a timely and efficient manner. If you submit a support request outside of our support hours, we will respond to your request as soon as possible during our next business day.

Types of Support: We offer several types of support, including but not limited to the following:

Email support: You may submit a support request via email to support@allmakt.com.

Phone support: You may call 08069691391 to speak with a member of our support team.

Response Time: Our goal is to respond to all support requests from Mon - Sat 24/7. However, response time may vary depending on the complexity of the issue and the volume of support requests.

Escalation Process: If you are not satisfied with the response you receive from our support team, you may escalate your issue to a higher level of support by sending an email to support@allmakt.com.

Refunds and Returns: Our refund and return policy for products purchased through the Site is described in detail on the Return Policy Page. If you have a question about a refund or return, please contact our support team.

Technical Issues: If you are experiencing a technical issue with the Site, please provide as much detail as possible when submitting a support request, including the specific error message you are receiving, the steps you took leading up to the issue, and the type of device and browser you are using.

User Conduct: We reserve the right to refuse support to anyone who engages in inappropriate or disruptive behavior, including but not limited to the use of profanity, harassment, or threats.

Warranty:  Some of our products purchased through the Site come with a warranty. If you experience a problem with a product that is covered by the warranty, please contact our support team for assistance.

Changes to the Support Policy: We reserve the right to change this support policy at any time, effective immediately upon posting on the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We encourage you to review this support policy frequently to ensure that you understand the terms and conditions that apply to your use of the Site.

By following this support policy, we strive to provide our customers with the best possible support experience. If you have any questions or comments about our support policy, please don't hesitate to reach out to our support team.